LAST UPDATED · NOVEMBER 9, 2026

Refund policy

We want payment problems and failed delivery resolved fairly and without asking you to disclose assessment answers

Eligible requests

Contact us within 14 days for a duplicate charge, unauthorized charge, checkout error, or a verified payment that did not unlock the report, confirmed duplicate charges and unresolved technical delivery failures are eligible for a full refund

Immediate digital delivery

The deep report is generated and made available immediately after payment verification. If it does not arrive, does not open, or differs materially from the published sample, contact us within 14 days for a full refund. Change-of-mind refunds are reviewed individually and are not automatic once the report has been opened, except where required by applicable consumer law. After a refund, the private link may be revoked, but files you already downloaded remain yours.

How to request

Email support@mirrorcare.cc with the Freemius transaction ID, purchase email, date, and a short description of the issue, do not send assessment answers or card details, Freemius, as merchant of record, processes approved refunds to the original payment method, bank posting times vary

Legal rights

This policy does not limit non-waivable rights under the law that applies to you