Contact MirrorCare support

The fastest route for almost everything is email: support@mirrorcare.cc. We aim to reply within five working days, usually sooner. This is not a crisis service and the inbox is not monitored around the clock.

Report access

If you paid but did not receive the private link, or the link stopped working, email us with the email used at checkout and the approximate payment date. We restore access first, then investigate. Do not send card numbers or full payment details.

Payments and refunds

Payments are processed by Freemius. Include the receipt or transaction reference if you have it. Refund eligibility and timing are set out in the refund policy. If a charge looks unfamiliar, contact us before disputing it so we can check it against the order.

Privacy and deletion

To request a copy or deletion of the email and report record we hold, write from the address you used, with the subject “privacy request”. We may ask one verification question. See the privacy policy for what is stored, for how long, and what is never stored (raw item answers).

Corrections and editorial

If a page overstates what the evidence supports or contains an error, send the URL and the sentence. Substantive corrections are recorded in the methodology change log. Our editorial process is described on the editorial page.

Security

To report a vulnerability, email the same address with the subject “security” and enough detail to reproduce the issue. Please do not test against other users’ data or run disruptive traffic.

What we cannot help with

• Emergencies. Call local emergency services. Crisis lines by region are on the support page.
• Diagnosis or therapy. We cannot assess you or a family member, and we do not provide clinical advice by email.
• Legal or custody questions. A report is not designed for those decisions; consult a qualified professional.

Before you write

• Check the support page for crisis routes and grounding steps.
• Check the refund policy and privacy policy for the common questions.
• Use the email you paid with; it is the only reliable way to match an order.